Fix connection problems in a meeting
Pactto reconnects on its own after short drops and shows Reconnecting...; if it cannot, it asks you to reload with Reload room or Reconnect, and your canvas work is kept.
When your connection drops
Pactto keeps the room's canvas, camera and audio, and screen sharing connected separately. Short drops are usually handled for you. When Pactto cannot recover on its own, it tells you what to do.
"Reconnecting..."
Your camera, audio, or screen sharing connection dropped and Pactto is retrying (up to three times). You can keep using the canvas and chat; only audio and video pause until the connection comes back. The message disappears when it reconnects.
If the retries fail:
- There was a connection problem. Please rejoin the room. Click Reconnect to reload the room.
- Connection lost. Please reconnect to continue. Click Ok to reload the room.
"You're disconnected from the room"
This appears when the canvas has been offline for more than 5 seconds. The message reads Your internet connection was lost. Reload the room to reconnect.
- Check your internet connection.
- Choose one:
- Reload room to reconnect.
- Back to rooms to return to Your rooms.
- The X to close the message and stay on the canvas.
Pactto keeps trying to reconnect in the background. If the connection comes back while the message is open, it closes by itself and nothing is lost.
"You no longer have access to this room"
Your access was removed or has expired while you were in the room. Click Back to rooms, and ask the room owner for a new invitation.
Other issues
- A connection error occurred. Please try reloading the page.: reload the page.
- Someone's video freezes: after about 2 seconds without new frames, Pactto replaces the frozen picture with that person's avatar until the video comes back.
- Warnings about a slow or blocked connection: see Connection quality warnings.
- A general error inside the room: click Reload room. Reloading does not erase the canvas.
- Update required: see Update required message.
- You are already in the room in another browser tab: close the other tab and join again.
Good to know
- Reloading the room is safe. Room content is saved on the server, not in your browser.
- If a reload does not help, leave the room and join again from Your rooms.
For AI agents: a plain-text version of this guide.