# Fix connection problems in a meeting

> Pactto reconnects on its own after short drops and shows Reconnecting...; if it cannot, it asks you to reload with Reload room or Reconnect, and your canvas work is kept.

Category: Rooms and meetings
Web page: https://www.pactto.com/help/connection-problems
All guides: https://www.pactto.com/help.md

## When your connection drops

Pactto keeps the room's canvas, camera and audio, and screen sharing connected separately. Short drops are usually handled for you. When Pactto cannot recover on its own, it tells you what to do.

### "Reconnecting..."

Your camera, audio, or screen sharing connection dropped and Pactto is retrying (up to three times). You can keep using the canvas and chat; only audio and video pause until the connection comes back. The message disappears when it reconnects.

If the retries fail:

- **There was a connection problem. Please rejoin the room.** Click **Reconnect** to reload the room.
- **Connection lost. Please reconnect to continue.** Click **Ok** to reload the room.

### "You're disconnected from the room"

This appears when the canvas has been offline for more than 5 seconds. The message reads **Your internet connection was lost. Reload the room to reconnect.**

1. Check your internet connection.
2. Choose one:
   - **Reload room** to reconnect.
   - **Back to rooms** to return to **Your rooms**.
   - The X to close the message and stay on the canvas.

Pactto keeps trying to reconnect in the background. If the connection comes back while the message is open, it closes by itself and nothing is lost.

### "You no longer have access to this room"

Your access was removed or has expired while you were in the room. Click **Back to rooms**, and ask the room owner for a new invitation.

### Other issues

- **A connection error occurred. Please try reloading the page.**: reload the page.
- **Someone's video freezes**: after about 2 seconds without new frames, Pactto replaces the frozen picture with that person's avatar until the video comes back.
- **Warnings about a slow or blocked connection**: see [Connection quality warnings](https://www.pactto.com/help/connection-quality-warnings.md).
- **A general error inside the room**: click **Reload room**. Reloading does not erase the canvas.
- **Update required**: see [Update required message](https://www.pactto.com/help/update-required.md).
- **You are already in the room in another browser tab**: close the other tab and join again.

### Good to know

- Reloading the room is safe. Room content is saved on the server, not in your browser.
- If a reload does not help, leave the room and join again from **Your rooms**.

## Related guides

- [Connection quality warnings during a meeting](https://www.pactto.com/help/connection-quality-warnings.md): Pactto watches your connection and warns you with "Your connection is unstable" or "Your connection is very poor" when it stays bad for 30 seconds, and with a separate message when your network blocks your camera and mic.
- [Join a meeting in a room](https://www.pactto.com/help/join-a-meeting.md): Click Join room next to the room in Your rooms (or open the room link); if you are not yet a member, set up your devices and click Request to join, then wait for the host to admit you.
- [Turn your camera and microphone on or off](https://www.pactto.com/help/camera-and-microphone.md): Use the camera and microphone buttons at the top right of the room, or press C for camera and M for microphone.
- [Choose your camera, microphone, and speakers](https://www.pactto.com/help/device-settings.md): Open Device settings on Your rooms, or Device options next to the microphone button inside a room, pick your devices, and click Save.
- [Share your screen](https://www.pactto.com/help/share-your-screen.md): Click Share screen at the top right of the room (or press S), pick what to share in your browser, and your screen appears on the canvas for everyone; others can follow it and zoom in.
- [Leave a meeting](https://www.pactto.com/help/leave-a-room.md): Click the Leave room button at the far top left of the room and confirm with Leave room; you keep access to the room and everything in it stays saved.
- ["Update required" message](https://www.pactto.com/help/update-required.md): When Pactto shows Update required, your browser is running an old version of the app; let it reload (or click Update now), and if that does not work, close every Pactto tab and open the app again.