Contact Pactto support

Send a request to the Pactto team

You can reach the Pactto team from inside the app.

1. Open Help & support in one of two ways:
   • On Your Rooms, click your avatar to open the Account menu, then click Help & support.
   • Inside a room, click the Help & support button next to the zoom controls on the canvas.
2. Pick a Category: Report a bug, Request a feature, Account or access issue or Other.
3. Write a short Subject (up to 200 characters).
4. Describe the problem in Details (up to 5,000 characters). Include what you were doing and what you expected.
5. Optional: under Attachments (optional), click Add screenshots or recordings or drag files onto it. You can attach up to 5 files in PNG, JPG, MP4 or MOV format, each up to 200MB.
6. Click Submit request.
7. When you see Thanks. Your request is on its way to our support team., the request was sent.

Ask the community

The Help & support section also has a Join the Pactto community card. Click Discord to open the Pactto Discord, where you can ask questions and share tips.

If something goes wrong

• "You can attach up to 5 files.": remove a file before adding another.
• "<file> is not a supported format. Use PNG, JPG, MP4, MOV.": convert the file to one of those formats.
• "<file> is larger than 200MB.": send a shorter recording or a smaller image.

Good to know

• Pactto adds technical details to your request (such as the app version, your browser and operating system, and the room when you send it from inside one) so the team can look into the problem faster.