# Contact Pactto support

> Open Help & support (from the Account menu or the help button next to the zoom controls in a room), fill in Category, Subject and Details, attach screenshots if useful, and click Submit request.

Category: Account and access
Web page: https://www.pactto.com/help/contact-support
All guides: https://www.pactto.com/help.md

## Send a request to the Pactto team

You can reach the Pactto team from inside the app.

1. Open **Help & support** in one of two ways:
   - On **Your Rooms**, click your avatar to open the **Account menu**, then click **Help & support**.
   - Inside a room, click the **Help & support** button next to the zoom controls on the canvas.
2. Pick a **Category**: **Report a bug**, **Request a feature**, **Account or access issue** or **Other**.
3. Write a short **Subject** (up to 200 characters).
4. Describe the problem in **Details** (up to 5,000 characters). Include what you were doing and what you expected.
5. Optional: under **Attachments (optional)**, click **Add screenshots or recordings** or drag files onto it. You can attach up to 5 files in PNG, JPG, MP4 or MOV format, each up to 200MB.
6. Click **Submit request**.
7. When you see **Thanks. Your request is on its way to our support team.**, the request was sent.

## Ask the community

The **Help & support** section also has a **Join the Pactto community** card. Click **Discord** to open the Pactto Discord, where you can ask questions and share tips.

## If something goes wrong

- **"You can attach up to 5 files."**: remove a file before adding another.
- **"<file> is not a supported format. Use PNG, JPG, MP4, MOV."**: convert the file to one of those formats.
- **"<file> is larger than 200MB."**: send a shorter recording or a smaller image.

## Good to know

- Pactto adds technical details to your request (such as the app version, your browser and operating system, and the room when you send it from inside one) so the team can look into the problem faster.

## Related guides

- [Open account settings and change your name](https://www.pactto.com/help/account-settings.md): On the Your Rooms page, click your avatar in the top-right corner to open the Account menu, then pick a section such as Personal information or Billing & subscription.
- [Supported browsers and devices](https://www.pactto.com/help/browser-and-device-requirements.md): Pactto runs in the browser; use Chrome or Edge 105+, Firefox 121+, Safari 16.4+, Opera 91+ or Samsung Internet 20+, opened directly rather than inside another app.