# Why can't I open this room?

> If a room was deleted, you lack access, or something failed, Pactto shows a page that says which one and offers a way out; ask the owner for an invitation if you lack access.

Category: Rooms and meetings
Web page: https://www.pactto.com/help/room-unavailable
All guides: https://www.pactto.com/help.md

## What the message means

When Pactto cannot open a room, it shows a full page with one of three messages:

| Message | What it means | What to do |
|---|---|---|
| **This room no longer exists** | The owner deleted the room, or the link is wrong. | Check the link with the person who sent it. |
| **You don't have access to this room** | Your account is not allowed to open this room. The page shows which account you are signed in with. | Ask the room owner to invite you, then open the link again. Make sure you are signed in with the invited email. |
| **We couldn't open this room** | Something went wrong on Pactto's side. | Try again in a moment. If it keeps happening, contact support. |

## Ways out of the page

- If you have a Pactto account, click **Go to my rooms** to return to your rooms list, or **Create a new room** to start a new one.
- If you joined as a guest or are not logged in, click **Go to Pactto**.

## Good to know

- Being a non-member does not show this page: if you open the link of a room you are not a member of, you go to the join screen and can ask to join. See [Join a room and admit people from the waiting room](https://www.pactto.com/help/waiting-room.md).
- When the room no longer exists or could not be opened, the page shows the **Room ID**. Include it if you contact support.
- If you were removed from a room while inside it, you see **You no longer have access to this room** instead.
- If your session expired, Pactto sends you to the login page instead and brings you back to the room after you log in.
- If your browser is not supported, a different page explains that. See [Supported browsers and devices](https://www.pactto.com/help/browser-and-device-requirements.md).

## Related guides

- [Join a room and admit people from the waiting room](https://www.pactto.com/help/waiting-room.md): Open the room link, set up your camera, and click Join room (members) or Request to join (everyone else); the owner or an editor admits waiting people with Admit or Declines them.
- [Invite people to a room](https://www.pactto.com/help/invite-people.md): Open the room's Share dialog, type one or more email addresses, choose a role in Invite as, and click Invite; Pactto emails each person a link to the room.
- [Join a meeting in a room](https://www.pactto.com/help/join-a-meeting.md): Click Join room next to the room in Your rooms (or open the room link); if you are not yet a member, set up your devices and click Request to join, then wait for the host to admit you.
- [Find, rename, and delete rooms](https://www.pactto.com/help/find-and-manage-rooms.md): Use the Your rooms list to search and sort rooms and see who is in each one; use the three-dot Room actions menu to rename a room, and to delete it if you are the owner.
- [Fix connection problems in a meeting](https://www.pactto.com/help/connection-problems.md): Pactto reconnects on its own after short drops and shows Reconnecting...; if it cannot, it asks you to reload with Reload room or Reconnect, and your canvas work is kept.
- [Supported browsers and devices](https://www.pactto.com/help/browser-and-device-requirements.md): Pactto runs in the browser; use Chrome or Edge 105+, Firefox 121+, Safari 16.4+, Opera 91+ or Samsung Internet 20+, opened directly rather than inside another app.